GET IN TOUCH

Need assistance or have questions about Play Palace? Our support team is here to help you with account issues, game questions, and more.

Contact Information

Email Support

For account help, game questions, or general inquiries.

[email protected]

Business Address

Our registered business location.

ZHELVAKOV KONSTANTIN IGOREVICH
PALACE CEBAB LTD
MARKET HALL
Stryd Y Plas
CAERNARFON LL55 1RR
United Kingdom

Response Time

We typically respond to inquiries within 24-48 hours during business days.

Send Us a Message

Thank you for your message! We'll get back to you within 24-48 hours.
SUPPORT CENTER

FREQUENTLY ASKED QUESTIONS

How do I create an account and claim my free coins?

Simply click "Register" in the top menu, fill out the registration form with your details, and you'll automatically receive 5,000 free coins to start playing. No purchase necessary!

Are the games real money gambling?

No, Play Palace is a social casino platform. All games are for entertainment purposes only. Virtual coins have no cash value and cannot be exchanged for real money or prizes.

Can I play games without registering?

You can preview a few featured games, but registration is required to access our full game library, earn coins, track progress, and compete on leaderboards.

How often are new games added?

We add new games weekly to keep the experience fresh and exciting. Follow our updates or check back regularly to discover the latest additions to our gaming collection.

Is Play Palace safe for minors?

Play Palace is designed for players aged 18 and above only. We take responsible gaming seriously and promote safe, entertainment-focused play for adults.